January 27, 2012
TRENDIUM® INTRODUCES SERVICEPATH® 4.1
Award-Winning Service Assurance and Customer Service Intelligence System Boasts Advanced Features and Functionality, Including Support of for high-capacity broadband and access networks
Plano, TX – Jan 27, 2012 Trendium, Inc., the leading global provider of Customer Service Intelligence software, today announced the availability of ServicePATH 4.1, the latest and most technologically innovative release of the company’s award-winning, policy-based, customer service intelligence software system, which is deployed by leading telecommunications service providers worldwide in production for more than ten years.
ServicePATH 4.1 makes available the most advanced service assurance functionality for high-capacity broadband networks and enables wired and mobile broadband operators to secure revenue retention, avoid customer churn and prevent network latency.
Since its inception, service providers and enterprises have leveraged ServicePATH’s unique, powerful functionality to create new revenue streams, identify unused bandwidth and service capacity, and rapidly prototype and deliver high-margin, quality-assured services. Of particular note is that Trendium has recently been honored with TL 9000® certification – an accreditation not bestowed on any other solutions provider in the OSS/BSS service management, service assurance, and performance monitoring marketplace – reinforcing its ongoing, long-term commitment to securing customer satisfaction. The TL 9000® program is governed by the QuEST Forum™, established in 1998 to improve customer / supplier relationships, reduce software cycle times, support globalization standards, and enhance quality management for the telecommunications industry.
"The continued worldwide consumer demand for applications and services on end devices is driving extensive high-speed broadband and access requirements," said Sameh Yamany, president and CEO, Trendium. "However, in addition to competing with the growing popularity of mobile and wired broadband, service providers are faced with the truth that today’s consumers have a wealth of options available to them, which has caused a very significant decrease in consumer loyalty, and rise in customer churn. ServicePATH 4.1 addresses this hypercompetitive market climate, and empowers the service providers to deliver maximum broadband and access network performance and optimal end-user experience."
"ServicePATH 4.1 will benefit current and potential customers in several ways; the enhanced collection and reporting architecture ensures that services objectives inherent in all applications operating on the backbone fiber and IP broadband and access networks, such as Over the top, IPTV and VoIP, are met. These enhancements, coupled with our TL 9000® certification, enable Trendium to not only continue providing its customers with the highest possible level of service quality, but also reinforces our position as the market’s leading service assurance and customer service intelligence software provider."
SERVICEPATH 4.1 NEW FEATURES & FUNCTIONALITY
Pre-built integrations with Alcatel-Lucent 5620 Service Aware Manager (SAM), Alcatel-Lucent 5530 Network Analyzer (NA), Alcatel-Lucent 5529 and Data Collector (SDC), and Fujitsu NETSMART 1500 EMS.
Monitoring of bandwidth utilization, packet loss, retransmission errors and traffic accounting statistics per QoS level and per site for multi-play services delivered over IP/MPLS networks using Alcatel-Lucent 7750, 7710 and 7450 routers and switches.
Detection of link failover/fast reroute events for Label Switched Paths (LSP). Real-time access to node protection, link protection and bandwidth protection status.
Collection and analysis for xDSL and Ethernet metrics from ADTRAN TA5000 and NetVanta 838 access devices managed by the ADTRAN TotalAccess EMS.
Collection and analysis for xDSL, Ethernet, IGMP and IP metrics from Alcatel-Lucent 7330 Intelligent Services Access Manager (ISAM) FTTN (VDSL2) and Alcatel-Lucent 7342 ISAM FTTU (GPON) access devices managed by the Alcatel-Lucent 5526 AMS-C EMS.
Detection of under-performing access lines, identification of provisioning errors and optimization reporting for broadband services delivered over access networks.
Visibility, management and assurance for home networks using TR-069 compliant CPE devices.