Customer Experience Assurance & Analytics

Everyone agrees that Customer Experience Assurance should start with the customer. Then why not let your customers tell you where and when your CAPEX/OPEX investments and assurance efforts are needed the most. After all, it is their real experience that matters. They are the ones feeling the real pain. Everyone knows you
can’t have eyes everywhere, every time. But what if you could see through the eyes of your customers? What if you could finally operate in a way that directly, instead of supposedly, translates into an impact on real
customer satisfaction and likelihood to refer? Everyone, including you, deserves a better experience.
Trendium ViewPORT can help you achieve just that.


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Flexibility, scalability, performance, low TCO.

Never before has an assurance solution been so unique.

 

for 4G/LTE Mobile Broadband

The most intuitive, most cost-effective, most scalable, most flexible, fastest way to identify, prioritize and solve the issues that have the biggest direct impact on the real customer experience with service performance head-to-end.

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Sophisticated, accurate, efficient and scalable correlation technology links real customer experience to underlying service, application, device, and network behavior and performance.

So you can strategically optimize, prioritize and limit your OPEX/CAPEX investment in order to maximize the impact on customer satisfaction and profit.

 

for Fixed Broadband and WiFi HotSpots

Less time spent dealing with chronic problems. More time spent solving the major customer-impacting issues.

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Interactive Top N analysis and visual correlation at node, card, and line level.

So you can proactively detect and resolve the most severe problems, and dispatch truck rolls more efficiently.

 

for VoIP & MPLS

The deep insight and visibility you need, so you do not hear from your customers but they can hear you.

Rich transaction and flow records, and analytics, in a single pane of glass.

Delivers rapid and accurate root cause isolation and traffic characterization.

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Broad set of Key Performance Indicators for service availability and service quality.

Detect, prioritize, and resolve problems before they result in a customer call or lost customer.

 

for Optical Networks

Now you can see if there is light at the end of the tunnel, and do even more, 24x7, without actually dispatching anyone.

The most compact, yet comprehensive, system for remote fiber characterization and tampering detection, and transport performance test and assurance.

So you can deploy it wherever you need, to give you the piece of mind you need, without being concerned about space and budget.

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Real-time, integrated view of the performance of the optical network.

To always see what is going on, right away, so you can guarantee the level of service and security your customers expect.

 

Current Customers

For more than ten years, many end users of communications services around the world have benefited from Trendium's solutions. Also, some large communications service providers have depended on Trendium to deliver and guarantee high satisfaction to their end users. Trendium’s core technology has been used for over ten years and has proven to scale in the largest network in North America.